NextGen Clinical Support Specialist
New York, New York•Full-time
$65,000 - $85,000 annually
$65,000 - $85,000 annually
About the Job
The State University of New York College of Optometry is seeking a NextGen Clinical Support Specialist to provide technical and operational support for the clinical information systems used across the University Eye Center, the College’s patient care facility. Primary responsibilities include supporting the NextGen Enterprise Electronic Health Record (EHR), NextGen Practice Management (PM) system, and optical management systems, along with associated clinical devices and interfaces. The incumbent ensures the timely resolution of system issues, supports end users, assists with system maintenance, and promotes adherence to institutional policies and regulatory requirements.
The ideal candidate must be a detail-oriented self-starter, possessing strong organizational skills, exceptional verbal and written communication, and interpersonal, high-level customer service skills for interacting with diverse clinical and administrative stakeholders. The individual must be able to work independently and in a team environment, with attention to detail; manage multiple priorities; exercise good judgment; prioritize assignments effectively to meet deadlines; and work under pressure in a fast-paced setting.
Responsibilities:
The ideal candidate must be a detail-oriented self-starter, possessing strong organizational skills, exceptional verbal and written communication, and interpersonal, high-level customer service skills for interacting with diverse clinical and administrative stakeholders. The individual must be able to work independently and in a team environment, with attention to detail; manage multiple priorities; exercise good judgment; prioritize assignments effectively to meet deadlines; and work under pressure in a fast-paced setting.
Responsibilities:
- Provide Tier 1–2 technical support for NextGen EHR/PM and optical management systems.
- Troubleshoot issues related to clinical workflows, scheduling, documentation, eRx, access, and device integrations.
- Document and track all incidents and service requests in the college’s IT service management system.
- Perform user account provisioning, access updates, and routine configuration tasks.
- Assist with testing and validation related to system updates, patches, and releases.
- Support clinical end users—including faculty, staff, providers, residents, and students—through training, guidance, and resource materials.
- Maintain compliance with HIPAA, FERPA (as applicable), and institutional IT security standards.
- Coordinate issue escalation with system vendors and collaborate with internal stakeholders, including clinical operations and IT teams.
Qualifications:
- Bachelor’s degree in Information Systems, Health Informatics, Computer Science, or related field; or equivalent combination of education and experience.
- At least 2-4+ years of experience supporting clinical applications in a healthcare or academic clinical environment.
- Demonstrated experience with electronic health record/patient management systems.
- Proficiency in Microsoft 365 Office Suite (Word, Excel, PowerPoint, Outlook).
- Working knowledge of clinical workflows and HIPAA requirements.
Preferred:
- Experience in a higher education clinical setting, academic medical center, or teaching clinic.
- Experience with NextGen Enterprise EHR/PM.
- Certifications such as NextGen, ITIL, CompTIA, or other health IT credentials.
- Basic understanding of SQL, Crystal Reports, HL7, interfaces, and e-prescribing workflows.
- Experience supporting training, go-lives, or optimization initiatives.
The salary range is $65,000 to $80,000, and there is also a generous benefits package. 15 days of annual leave per year and 13 paid holidays per year. We are a qualifying employer in the federal Public Service Loan Forgiveness (PSLF) Program. View our Benefits at Glance.
Click here to apply online: https://sunyopt.peopleadmin.com/postings/2514
About US
The State University of New York College of Optometry is dedicated to advancing our mission to serve the public through excellence in education, research, and patient care. We prepare future optometrists, conduct innovative research that enhances quality of life, and deliver exceptional patient care, outreach, and access to eye health services for all who need them. Our community embraces pluralism, respect, critical inquiry, debate, and civil discourse in every aspect of our work.
SUNY College of Optometry is an equal opportunity employer.
About SUNY College of Optometry
The State University of New York College of Optometry advances visual health and patient care through leadership in education, research and service.
More than a half century ago a group of dedicated optometrists and benefactors came together to create an institution that would support optometric education, vision science research and extend quality vision care to all New Yorkers and the surrounding community. The State University of New York College of Optometry evolved from this mission.
Since we opened our doors to our first class of students in 1971, the College has grown to become one of the leading optometric education and vision research centers in the world. The College houses the University Eye Center — one of the largest outpatient vision care clinics in the country—and engages in cutting edge research that is helping to shape the future of optometric care.
More than a half century ago a group of dedicated optometrists and benefactors came together to create an institution that would support optometric education, vision science research and extend quality vision care to all New Yorkers and the surrounding community. The State University of New York College of Optometry evolved from this mission.
Since we opened our doors to our first class of students in 1971, the College has grown to become one of the leading optometric education and vision research centers in the world. The College houses the University Eye Center — one of the largest outpatient vision care clinics in the country—and engages in cutting edge research that is helping to shape the future of optometric care.